Hideaway At Royalton Riviera Cancun, An Autograph Collection All- Inclusive Resort - Adults Only Puerto Morelos, Puerto Morelos - Reviews, Room Options & Prices 2025

Book and save

up to 10%

compared to Booking.com

Key details

About the Hotel

Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Mexico, 77580

Hideaway At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort - Adults Only delivers a 5-star adults-only experience with an All-In Luxury® concept, featuring private beach areas, adults-only pools, and complimentary afternoon hors d'oeuvres with sunset toasts.

Luxury Suite Features

Each accommodation at the Autograph Collection features a private bathroom with bath, flat-screen TV, and balcony, with select units offering sea or garden views.

Dining and Bars

Ten onsite restaurants serve international cuisine, complemented by five beach bars.

Spa and Entertainment

The Royal Spa provides body wraps and hot stone massages, while Casino del Mar offers slot machines and table games. Outdoor activities include golfing, snorkeling, and windsurfing.

Location and Shopping

Hideaway at Royalton Riviera Cancun positions guests 12.5 miles from Cancun, with La Isla Shopping Mall and Artisans Market nearby.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Diamond Junior Suite

Max:

5 persons

51 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Luxury Suite

Max:

5 persons

55 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

Check Prices

Diamond Junior Suite

Max:

5 persons

51 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A guide to all available transportation options

City Center

Puerto Morelos 7.1 mi

Airports

Cancun (CUN) 10.2 mi

Isla Mujeres (ISJ) 27.5 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

Babysitting

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Adults only
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness center
Wind surfing
Snorkeling
Tennis court
Golf course
Pool tables
Yoga class
Sports trainer
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Children's play area
Game room

Spa & Leisure

Infinity pool
Beach access
Beach umbrellas
Sun loungers
Casino
Night club
Entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Make up services

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Mexico, 77580

Map view

Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Mexico, 77580

City landmarks

Bahia Petempich Beach

1.6 mi

Petempich Bay

2.2 mi

Unnamed Road

The Kay Club

2.4 mi

Moon Palace

3.0 mi

Puerto Morelos National Marine Park

2.9 mi

Moon Palace Golf Club

3.1 mi

Spa Center

Spa

3.1 mi

Carr. Cancun - Tulum

Piston Pueblo

3.4 mi

Restaurants

Armadillo

800 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

6.0

Location

6.8

Service

6.4

Dining

5.8

Jay

United States of America, March 2025

7.2/10

I had a decent time at Hideaway At Royalton Riviera Cancun, but it wasn't without its flaws. The Spa services were great and I loved the peace of the Hideaway Lounge. However, I was disappointed with the overcrowding at the restaurants and found the pest problem concerning.

Rooms

5.0

My room was beautiful and spacious, but I had some issues with an unpleasant smell that persisted throughout my stay. Despite contacting the staff for help multiple times, it remained unaddressed.

Service

6.0

Most of the staff were friendly and provided excellent service, but I noticed some inconsistencies in their responsiveness. It was a mixed bag.

Location

5.0

The location was beautiful with direct beach access, but it felt isolated if you're looking for nightlife or downtown action. Not exactly a vibrant city experience.

Dining

5.0

I found the dining experience to be hit or miss. While the food was generally delicious at places like Gourmet Marche and Agave, the wait times were unreasonable and the overcrowding made it frustrating.

Facilities

5.0

The fitness center was well-maintained and had great equipment. However, some parts of the resort, including the restaurants, lacked air conditioning, which was uncomfortable in the heat.

Florence

United States of America, February 2025

5.0/10

My stay at Hideaway at Royalton Riviera Cancun had its highs and lows. The staff was incredibly friendly and always went above and beyond to assist me, especially after I navigated a challenging check-in experience. While the range of activities and multiple swim-up bars contributed to a fun atmosphere, the constant presence of families throughout the resort detracted from the anticipated adult-only experience. Overall, I enjoyed my time but encountered notable inconsistencies.

Rooms

7.0

I stayed in a Luxury Suite Ocean View With Terrace Jacuzzi, which was beautiful and spacious, although I had an ongoing smell issue that required frequent follow-ups.

Service

9.0

The service was amazing; the staff was friendly, helpful, and always went above and beyond during my stay.

Location

6.0

The resort is somewhat isolated, making excursions difficult, and if you're expecting a vibrant downtown experience, you might be disappointed.

Dining

5.0

Dining options were plenty, but I found the food to be average overall, and breakfast could be unbearably busy with long waits.

Facilities

6.0

The facilities were well-maintained with a beautiful layout, and there were various amenities available, yet I was unexpectedly faced with the presence of wildlife like raccoons in the common areas.

Lee

United States of America, February 2025

5.0/10

I had a mixed experience at the Hideaway At Royalton Riviera Cancun. While the resort offers a decent hotel with a beautiful location, my stay was marred by service issues and miscommunication regarding payments. Food was generally good, but I did notice some flaws in the dining and reservation processes. 🌴😕

Rooms

5.0

The Luxury Junior Suite was nice and clean, but I encountered a persistent unpleasant smell throughout my stay. I contacted the staff multiple times, but they were unable to resolve the issue.

Service

5.0

While the staff were helpful and eager to assist, I faced significant issues at check-in and check-out related to payments. The confusion led to a frustrating experience as I had to prove my prior payments multiple times.

Location

8.0

The resort is situated in a peaceful area, far from the bustling downtown, making it perfect for a relaxing getaway. The beach is beautiful and perfect for long, calm swims.

Dining

5.0

Dining options were varied, and the main buffet served delicious food. However, making reservations was chaotic, with long waits and questionable service when attempting to get tables.

Facilities

6.0

The facilities were well-maintained, with a range of amenities available, but I found the room service to be lacking during my stay. The staff were always cleaning and fixing things around the resort.

David

United States of America, February 2025

6.2/10

My stay at the Hideaway at Royalton Riviera Cancun was generally positive. The rooms were comfy and spacious, however, I noticed a persistent smell in my room which was off-putting. The atmosphere in the adult-only section was relaxing, but there were a few service delays that marred the experience slightly.

Rooms

7.0

My Luxury Suite with an Ocean View and a Terrace Jacuzzi was quite spacious, although there was a consistent unpleasant smell that detracted from my enjoyment. I did appreciate the nice layout and the fact that my room was clean.

Service

7.0

The staff were generally friendly and went above and beyond to assist. However, I experienced some slow service at times, particularly when dining, which made meals drag on longer than expected.

Location

8.0

The resort is beautifully set and offers a peaceful beach experience, which is wonderful for stargazing. But it felt quite isolated, which might not suit everyone wanting easy access to nearby activities.

Dining

7.0

I found the food to be mostly good, with lots of options in the restaurants. but the service was often busy and one dining experience was disappointing due to limited sushi selections at the Zen Teppanyaki.

Facilities

7.0

The facilities were well-maintained, and I enjoyed a range of activities around the resort. However, I noticed some issues with the reservation system that seemed frustrating for many guests.

Nicholas

United States of America, January 2025

6.0/10

My stay at the Hideaway At Royalton Riviera Cancun was a mixed experience. The location was great, and my room was spacious and nicely located. However, I encountered significant issues with service, especially related to billing, and the cleanliness of the room upon arrival. I appreciated the food options available, but there were challenges with reservations and wait times.

Rooms

6.0

My Luxury Suite Swim Out was spacious and in a great location, but cleanliness was lacking at check-in (the bath was dirty).

Service

5.0

Staff were friendly and tried their best, but the billing issues I faced were incredibly frustrating and made my experience less enjoyable.

Location

7.0

The location was fantastic, right in the heart of a beautiful area (but the noise from the pool was distracting).

Dining

7.0

Dining options were usually delicious and varied; however, I experienced long wait times, especially for breakfast.